Frequently Asked Questions

Find answers to common questions about Veribox — from getting started to advanced features. If your question isn't covered here, reach out to our support team and we'll be happy to help.

Getting Started

What is Veribox?

Veribox is an AI-powered chatbot platform that lets you build smart customer support bots trained on your own business data. Upload your documents, connect your messaging platforms, and your chatbot answers customers accurately — 24/7, across every channel.

Do I need coding skills to use Veribox?

No. Veribox is designed for non-technical users. You can create a chatbot, upload knowledge documents, connect platforms, and go live entirely through the dashboard — no code required. Developers can optionally use the REST API for custom integrations.

How do I create my first chatbot?

Sign up for a free account
Click New Chatbot on the dashboard
Give it a name, and optionally use AI Generate to auto-create a personality and system prompt
Upload a few documents to the Knowledge Base
Set the chatbot to Public — you're live

How long does it take to get started?

Most users have their first chatbot live within 10–15 minutes. Creating the bot takes seconds; the main time is spent uploading your knowledge documents and testing responses.

Features & Capabilities

How does the chatbot answer questions so accurately?

Veribox uses RAG (Retrieval-Augmented Generation). When a customer asks a question, the system searches your uploaded documents for the most relevant content, then uses that content to generate a precise, grounded answer. No hallucination, no guessing — only answers based on your data.

What is the Live Chat Dashboard?

The Live Chat Dashboard lets you monitor all conversations in real time. You can toggle any conversation between AI and manual mode, reply directly to customers, and your message is automatically delivered to whichever platform they're using — Website, Telegram, Zalo, or Facebook. No need to switch between apps.

What is Intent Detection?

Intent Detection teaches your chatbot to recognize specific customer goals — like booking an appointment, requesting a refund, or asking to speak to a human. When an intent is detected, the chatbot collects required information and triggers actions like notifying your team, sending a confirmation, or calling a webhook. Available on the Standard plan and above.

What is Agentic Mode?

Agentic Mode enables your chatbot to perform multi-step reasoning and use tools to complete complex tasks. Instead of just answering questions, the chatbot can take actions, follow decision trees, and handle sophisticated customer requests autonomously. Available on the Basic plan and above.

How does the CRM work?

Every customer who chats with your bot is automatically tracked with a profile — including their platform, conversation history, interests, and purchase intent. You can filter customers, add notes, update statuses, and export data. The AI auto-infers customer traits from conversations. Requires the Basic plan or higher.

What is the Chat Flow Builder?

The Chat Flow Builder is a visual editor that shows your chatbot's architecture as an interactive node diagram. You can see which platforms are connected, which intents are configured, and how knowledge sources link together. Nodes appear grayed out if the feature is not available on your current plan.

Platforms & Integrations

Which messaging platforms are supported?

Veribox supports the Website widget, Telegram, Zalo, Zalo OA (Official Account), and Facebook Messenger. All messaging platforms are available on the Basic plan and above. The Website widget is available on all plans including Starter.

Can I connect multiple platforms to one chatbot?

Yes. A single chatbot can be connected to all supported platforms simultaneously. All messages flow into one unified inbox, and when you reply manually through the Live Chat Dashboard, your response is delivered to whichever platform the customer is using.

How do I connect Telegram?

Create a bot using @BotFather in Telegram
Copy the bot token
In your chatbot's Platforms tab, add Telegram
Paste the token and click Save

The webhook is registered automatically. Your bot is live in under a minute.

What is the difference between Zalo and Zalo OA?

Zalo (legacy) requires manual token entry and webhook setup. Zalo OA uses one-click OAuth authorization — you simply log in and grant permissions, and tokens refresh automatically. Zalo OA is the recommended integration for most users.

Plans & Billing

Is there a free plan?

Yes. The Starter plan is completely free and includes 1 chatbot, 1 knowledge document, 1,000 messages per month, and the web widget. It's perfect for evaluating the platform before upgrading.

What happens if I exceed my message quota?

When your monthly message quota is reached, your chatbots stop responding and show a polite "service unavailable" message to customers. The quota resets on the 1st of each month. You can upgrade your plan at any time for a higher limit.

Can I upgrade or downgrade at any time?

Yes. You can upgrade at any time — unused days from your current plan are credited toward the new one, so you only pay the prorated difference. If you don't renew, your account moves to Starter after a 3-day grace period. Your data is never deleted.

What payment methods are accepted?

Vietnamese users can pay via bank transfer (QR code, VND) or credit/debit card via Polar.sh (USD)
International users pay by card via Polar.sh (USD)

Your location is detected automatically and the appropriate payment options are shown.

Security & Privacy

Is my data safe?

Yes. Your knowledge base is encrypted and completely isolated per chatbot. Your data is never shared with other customers, never used to train any public model, and never accessible to other accounts. Each chatbot's data is fully independent.

Can other users see my knowledge base?

No. Each chatbot has its own isolated knowledge base. Documents you upload are only used to answer questions through your chatbot — they are never visible to other users or mixed with other chatbots' data.

What happens to my data if I cancel?

Your data is preserved indefinitely. If your plan expires, your account moves to the free Starter plan — extra chatbots are disabled and features are limited, but nothing is deleted. Upgrade again at any time to restore everything.

Technical & API

Does Veribox have an API?

Yes. The REST API is available on the Standard plan and above. It supports both synchronous chat and real-time streaming (SSE). You can integrate your chatbot into any app, website, or backend system. See the API Reference for full documentation.

What file formats can I upload to the knowledge base?

PDF — product catalogs, manuals, FAQs
Markdown (.md) — structured documentation
Plain text (.txt) — simple text files

You can also crawl public web pages directly by entering a URL. The platform automatically indexes the content for search.

Can the chatbot call external APIs?

Yes, through the Webhook action in Intent Detection. When a customer triggers an intent, the chatbot can POST the collected data to any external URL — your CRM, booking system, Zapier, Make, or custom backend. See the Webhook Action documentation for details.